General terms and conditions of sale
Last updated: July 7, 2026
1. PREAMBLE AND DEFINITIONS
Welcome to the website of Le Comptoir Éolien accessible at the address www.comptoireolien.fr. These General Terms and Conditions of Sale (hereinafter "GTCS") govern all contractual relations between Le Comptoir Éolien, a sole proprietorship registered under the number 515 355 857 R.C.S. Montauban, with its registered office located at 928 chemin du vignoble, 82200, Moissac, FRANCE, and any non-commercial individual (hereinafter "the Client") wishing to make a purchase via the aforementioned website.
1.1 Definitions
For the purposes of these GTCS, the following terms shall have the meanings assigned to them below:
- Client: Any non-commercial individual placing an order on the site.
- Product: Any physical good offered for sale on the site.
- Order: Act by which the Client commits to purchasing the selected Products according to the terms defined in these GTCS.
- Site: The website www.comptoireolien.fr operated by Le Comptoir Éolien.
- Seller: Le Comptoir Éolien, responsible for selling the Products on the Site.
1.2 Purpose
These GTC aim to define the rights and obligations of the parties in the context of the online sale of Products offered by Le Comptoir Éolien to the Client. They apply, without restriction or reservation, to all sales of Products concluded by Le Comptoir Éolien with Clients wishing to purchase the Products offered for sale on the Site.
1.3 Acceptance of the General Terms and Conditions of Sale
The Client declares having read and accepted these GTC before placing their Order. The validation of the Order therefore constitutes acceptance without restriction or reservation of these GTC. The Client acknowledges having the required capacity to contract and acquire the Products offered on the Site.
1.4 Modification of the General Terms and Conditions of Sale
Le Comptoir Éolien reserves the right to modify these GTC at any time. The applicable GTC are those in effect on the date of the Order placed by the Client. Any modification will be indicated on the Site and the Client will be invited to accept them during their next Order.
1.5 Applicable Law
These GTC are governed by French law. In case of dispute, French courts will have sole jurisdiction, subject to a specific jurisdiction attribution resulting from a particular legal or regulatory text.
These GTC are written in French. In the event they are translated into one or more languages, only the French text will be authoritative in case of dispute.
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 7, 2026
2. LEGAL INFORMATION ABOUT THE SELLER
2.1 Corporate Name and Legal Form
The seller is a sole proprietorship operating under the trade name Le Comptoir Éolien. The company is registered as a sole proprietorship (EI).
2.2 Company Contact Information
- Physical address: 928 chemin du vignoble, 82200, Moissac, FRANCE
- Email address: [email protected]
- Phone number: +33 7 81 34 05 36
2.3 Registration Information
- Registration Number: 515 355 857 00019
- VAT Number: FR06515355857
- RCS: 515 355 857 R.C.S. Montauban
2.4 Share Capital
The company's share capital is not applicable as it is a sole proprietorship.
2.5 Website Hosting
The website www.comptoireolien.fr is hosted by Cloudflare Inc., headquartered at 101 Townsend Street, San Francisco, CA 94107, USA. For any questions regarding hosting, you can contact Cloudflare at the following number: +1 650 319 8930.
2.6 Publication Director
The publication director of the site is Madaule Jérôme.
2.7 Mediation and Dispute Resolution
In accordance with Article L. 612-1 of the Consumer Code, the consumer has the right to use a consumer mediator free of charge for the amicable resolution of a dispute with the seller. The consumer mediator is in the process of being appointed. Additionally, the consumer can use the European Union's online dispute resolution platform accessible at the following address: https://ec.europa.eu/consumers/odr.
This information is provided to ensure transparency and legal compliance of commercial operations carried out by Le Comptoir Éolien.
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 7, 2026
3. PURPOSE AND SCOPE
3.1 Purpose of the General Terms and Conditions of Sale
These General Terms and Conditions of Sale (hereinafter "GTC") aim to define the rights and obligations of the parties in the context of the online sale of products offered by Le Comptoir Éolien on the website www.comptoireolien.fr. These GTC apply, without restriction or reservation, to all sales concluded by Le Comptoir Éolien with consumers and non-professional buyers (hereinafter "the Client"), wishing to acquire the products offered for sale by the Seller on the aforementioned website.
3.2 Scope
These GTC exclusively govern the online sales contracts of Le Comptoir Éolien's products and constitute, with the order form, the contractual documents binding on the parties, excluding all other documents, brochures, catalogs, or product photographs which are only indicative. They apply to the exclusion of all other conditions, notably those applicable for in-store sales or through other distribution and marketing channels.
3.3 Acceptance of the General Terms and Conditions of Sale
The Client declares having read these GTC and accepted them before placing their order. The validation of the order by the Client constitutes acceptance without restriction or reservation of these GTC. The Client acknowledges having the required capacity to contract and acquire the products offered on the website www.comptoireolien.fr.
3.4 Modifications of the General Terms and Conditions of Sale
Le Comptoir Éolien reserves the right to modify these GTC at any time. The applicable GTC are those in effect on the date of the order placed by the Customer. The modifications to the GTC are binding on the users of the site from the time they are posted online and cannot be applied to transactions concluded previously.
3.5 Territoriality
The products presented on the site are offered for sale for the following territories: mainland France and Europe. For any order outside these areas, the Customer is invited to contact the customer service of Le Comptoir Éolien to verify the possibility of delivery and the applicable conditions.
3.6 Language of the Contract
These GTC are written in French. In the event that they are translated into one or more languages, only the French text shall prevail in the event of a dispute.
By accepting these GTC, the Customer agrees to comply with all applicable legal and regulatory obligations, particularly those relating to consumer protection and distance selling, as provided by the Consumer Code.
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 7, 2026
4. CHARACTERISTICS OF PRODUCTS AND SERVICES
4.1 Description of Products
The products offered for sale by Le Comptoir Éolien on the site www.comptoireolien.fr are physical goods intended for the retail sector. Each product is accompanied by a detailed description that includes its essential characteristics, such as size, weight, color, materials used, and any other relevant information for the consumer. These descriptions are provided to help the customer make an informed choice before purchase.
4.2 Availability of Products
The availability of products is indicated on the site at the time of the order. Le Comptoir Éolien commits to honoring orders received within the limits of available stocks. In case of unavailability of a product after the order has been placed, the customer will be informed as soon as possible by email. The customer will then have the option to cancel their order or choose an alternative product.
4.3 Product Compliance
The products sold by Le Comptoir Éolien comply with the current French legislation and applicable standards in France. The customer is required to check the compliance of the delivered products upon receipt. Any claim regarding a lack of compliance must be addressed to customer service within 14 days following the receipt of the product.
4.4 Customization and Made-to-Order Products
Certain products can be customized according to the customer's specifications. These customized products cannot be returned, except in the case of non-compliance or hidden defects. Products manufactured to order or specifically adapted to the customer's request are also excluded from the right of withdrawal, in accordance with the provisions of the Consumer Code.
4.5 Technical Information
The technical information and usage advice provided on the site are given for informational purposes. Le Comptoir Éolien cannot be held responsible for errors or omissions in this information. It is recommended that the customer refer to the user manuals and manufacturers' recommendations for optimal use of the products.
4.6 Legal Warranty
All products benefit from the legal warranty of conformity and the warranty against hidden defects, in accordance with articles L.217-4 and following of the Consumer Code and articles 1641 and following of the Civil Code. In case of non-compliance of a sold product, it may be returned, exchanged, or refunded.
4.7 Limitation of Liability
Le Comptoir Éolien cannot be held responsible for damages resulting from the improper use of the purchased product. It is the customer's responsibility to ensure that the ordered products are suitable for their needs and to follow the provided usage instructions.
This section aims to ensure that the customer has all the necessary information regarding the products and services offered by Le Comptoir Éolien, thus ensuring complete transparency and compliance with current legal obligations.
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 7, 2026
5. PRICES AND PAYMENT TERMS
5.1 Display of Prices
All product prices offered on the Le Comptoir Éolien website (www.comptoireolien.fr) are indicated in euros (€) and include all applicable taxes (TTC), in accordance with current legislation. The displayed prices do not include delivery charges, which are offered for all orders delivered in the specified areas (national and European).
5.2 Price Modification
Le Comptoir Éolien reserves the right to modify its prices at any time. However, products will be billed based on the rates in effect at the time the order is validated by the customer, subject to availability on that date.
5.3 Payment Terms
Purchases are made through a secure payment gateway. Le Comptoir Éolien accepts the following payment methods: credit card, PayPal, Apple Pay, Google Pay, Link, Bancontact, Klarna, Revolut Pay, bank transfer, and check. The customer guarantees that they have the necessary authorizations to use the chosen payment method when validating the order.
5.4 Payment Security
To ensure transaction security, Le Comptoir Éolien uses secure payment systems compliant with current standards. The customer's banking information is encrypted and never transmitted in clear text over the network. Le Comptoir Éolien does not retain its customers' banking data after the transaction.
5.5 Payment Default
In the event of total or partial payment default, Le Comptoir Éolien reserves the right to suspend or cancel the delivery of ongoing orders, without prejudice to any other course of action. The customer will be informed by email of any order cancellation due to payment default.
5.6 Billing
A detailed invoice is sent by email to the customer after the order is validated. This invoice includes the essential elements of the order, notably the product details, prices, applicable taxes, and delivery terms.
5.7 Promotional Offers
Promotional offers are valid as long as they are visible on the site and while stocks last. Le Comptoir Éolien reserves the right to withdraw or modify its offers at any time, without notice.
5.8 Complaints
For any questions or complaints regarding prices or payment terms, the customer is invited to contact Le Comptoir Éolien's customer service at the following email address: [email protected] or by phone at +33 7 81 34 05 36.
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 7, 2026
6. ORDER PROCESS
6.1 Product Selection
The ordering process on Le Comptoir Éolien begins with the selection of products. The customer is invited to browse our online catalog available at www.comptoireolien.fr to choose the items they wish to purchase. Each product is accompanied by a detailed description, its price including tax, and its essential characteristics, in accordance with the requirements of the Consumer Code.
6.2 Cart
Once the product is selected, the customer can add it to their virtual cart. The cart allows the customer to view all selected items, modify quantities, or remove products before finalizing their order. The customer is encouraged to carefully check the contents of their cart before proceeding to the next step.
6.3 Order
To place an order, the customer must provide accurate and complete information regarding delivery and billing. This information includes, but is not limited to, the name, delivery address, billing address, and contact details. The customer is responsible for the accuracy of the information provided.
6.4 Payment
Payment is a crucial step in the ordering process. Le Comptoir Éolien accepts various payment methods, including credit card, PayPal, Apple Pay, Google Pay, Link, Bancontact, Klarna, Revolut Pay, bank transfer, and check. Payment is made through our secure payment gateway, ensuring the protection of the customer's financial data.
6.5 Order Confirmation
After payment validation, an order confirmation is sent by email to the customer. This email contains the order details, including the ordered products, the total amount paid, and the delivery address. The order confirmation marks the conclusion of the sales contract between the customer and Le Comptoir Éolien.
6.6 Shipping
The ordered products are shipped within the timeframe indicated at the time of order. The customer also receives tracking information to follow the progress of their package. Delivery is generally estimated between 3 and 7 business days after payment validation. Some large or specific products may require a longer timeframe, which will be clearly indicated to the customer.
6.7 Modifications and Cancellations
The customer can request modifications or cancellation of their order as long as it has not been shipped. To do so, the customer must contact our customer service at the email address [email protected] or by phone at +33 7 81 34 05 36. Le Comptoir Éolien reserves the right to refuse a modification or cancellation if the order is already being processed or shipped.
6.8 Archiving and Proof
The computerized records, kept in the computer systems of Le Comptoir Éolien under reasonable security conditions, will be considered as proof of communications, orders, and payments made between the parties. The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as evidence.
This ordering process is designed to be simple and secure, ensuring a smooth and satisfying shopping experience for all our customers.
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 7, 2026
7. DELIVERY AND TIMEFRAMES
7.1 Delivery Terms
The products ordered on the Le Comptoir Éolien website are delivered to the address specified by the customer at the time of order. Le Comptoir Éolien commits to shipping the products to the specified delivery areas, namely France and Europe.
7.2 Delivery Times
Delivery is generally estimated between 3 and 7 business days after payment validation. However, some bulky, specific, or restocked products may require a longer time, which will be indicated to the customer at the time of order. Le Comptoir Éolien strives to meet these deadlines but cannot be held responsible for delays caused by circumstances beyond its control.
7.3 Delivery Charges
Delivery charges are free for all orders, with no minimum purchase required. This free service applies only to the specified delivery areas.
7.4 Delivery Tracking
After shipment, the customer receives a confirmation email containing the order tracking information. This tracking allows the customer to check the delivery status in real-time.
7.5 Delivery Issues
In case of delivery delay, the customer is invited to contact Le Comptoir Éolien's customer service at the email address [email protected] or by phone at +33 7 81 34 05 36. If the product is not delivered within 30 days from the order date, the customer may cancel the order and obtain a full refund.
7.6 Receipt of Products
Upon receipt of the products, the customer must check the condition of the packaging and products. In case of damage or non-conformity, the customer must notify Le Comptoir Éolien within 48 hours of receipt, providing photographic evidence if possible. Claims made after this period cannot be considered.
7.7 Transfer of Risks
The transfer of risk of loss or damage to the products is effective upon delivery, when the customer or a third party designated by them physically takes possession of the products. Le Comptoir Éolien remains responsible for the products until that moment.
7.8 Exceptions and Restrictions
Certain restrictions may apply depending on the characteristics of the products or delivery destinations. Le Comptoir Éolien reserves the right to refuse delivery in certain geographical areas or for certain products, informing the customer in advance.
By complying with these conditions, Le Comptoir Éolien ensures efficient and secure delivery, in accordance with customer expectations and current legal obligations.
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 7, 2026
8. RIGHT OF WITHDRAWAL
8.1 Legal Right of Withdrawal
In accordance with current legal provisions, the consumer has a period of fourteen (14) days from the receipt of the product to exercise their right of withdrawal without having to justify reasons or pay penalties, except for return costs which remain their responsibility.
8.2 Terms of Exercising the Right of Withdrawal
To exercise the right of withdrawal, the consumer must notify their decision to withdraw through a clear statement, for example by postal or electronic mail, to the following contact details:
- Address: 928 chemin du vignoble, 82200, Moissac FRANCE
- Email: [email protected]
The consumer can also use the online withdrawal function available on our website at the following address: https://www.comptoireolien.fr/_iserv/twsc/withdrawal.php?lang=fr. When using this function, an acknowledgment of receipt of the withdrawal, including the content of the statement as well as the date and time of receipt, will be sent immediately on a durable medium, such as an email.
8.3 Effects of withdrawal
In the event of withdrawal by the consumer, Le Comptoir Éolien will refund all payments received, including delivery costs (except for additional costs arising from the consumer's choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and, in any case, no later than fourteen (14) days from the day we are informed of the decision to withdraw.
The refund will be made using the same payment method that the consumer used for the initial transaction, unless the consumer expressly agrees to a different method. In any case, this refund will not incur any fees for the consumer.
8.4 Exceptions to the right of withdrawal
In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:
- Products made to the consumer's specifications or clearly personalized.
- Goods that are likely to deteriorate or expire rapidly.
- Goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection.
Returned products must be complete, undamaged, unmodified, not permanently installed, with their accessories, instructions, and original packaging. Damaged, incomplete, used, or soiled items will not be accepted.
8.5 Return of products
The consumer must return or hand over the goods, at their expense, to the following address: 928 chemin du vignoble, 82200, Moissac FRANCE, without undue delay and, in any case, no later than fourteen (14) days after they have communicated their decision to withdraw. This deadline is deemed to be met if the consumer returns the goods before the expiration of the fourteen (14) day period.
8.6 Proof of withdrawal
It is recommended that the consumer retains any proof of this return, which implies that the items should be returned by tracked shipment, or by any other means providing a certain date for this shipment.
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 7, 2026
9. LEGAL AND COMMERCIAL GUARANTEES
9.1 Legal guarantee of conformity
In accordance with Articles L.217-4 and following of the Consumer Code, the seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. The consumer has a period of two years from the delivery of the goods to act. In case of lack of conformity, the consumer can choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code.
9.2 Legal Warranty Against Hidden Defects
Under articles 1641 and following of the Civil Code, the seller is also bound by the warranty for hidden defects of the sold item that render it unfit for its intended use, or that so diminish its use that the buyer would not have acquired it, or would have paid a lower price, had they known about them. The action resulting from redhibitory defects must be initiated by the buyer within two years from the discovery of the defect.
9.3 Commercial Warranty
In addition to legal warranties, certain products may benefit from a specific commercial warranty. The conditions and duration of this warranty are specified in the product sheet and the order form. This warranty does not cover damage resulting from misuse, negligence, or unauthorized modification of the product by the seller.
9.4 Implementation of Warranties
To implement one of the warranties, the consumer must contact the customer service of Le Comptoir Éolien at the following address: [email protected] or by phone at +33 7 81 34 05 36. The consumer will need to provide proof of purchase and a detailed description of the problem encountered.
9.5 Warranty Exclusions
The warranties do not apply to products modified, repaired, integrated, or added by the consumer. They also do not cover defects and their consequences due to the intervention of a repairer not approved by Le Comptoir Éolien.
9.6 Seller's Liability
The seller cannot be held liable in case of non-compliance with the legislation of the country where the product is delivered. It is the consumer's responsibility to check with local authorities the possibilities of importing or using the products or services they intend to order. The seller cannot be held liable for indirect damages that may arise from the purchase of the products.
These warranties apply without prejudice to the right of withdrawal provided for in article 8 of these general terms and conditions of sale.
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 7, 2026
10. RESPONSIBILITIES AND EXCLUSIONS
10.1 Seller's Responsibility
Le Comptoir Éolien, as the seller, undertakes to provide products in accordance with the specifications described on the site www.comptoireolien.fr. Our liability is limited to direct and foreseeable damages at the time of using the site or concluding the sales contract. We cannot be held liable for indirect losses, such as loss of income, profits, data, or clientele.
10.2 Limitation of Liability
The liability of Le Comptoir Éolien is limited to the amount of the order placed by the customer. In no case can our liability exceed this amount, except for contrary mandatory legal provisions. We cannot be held liable for damages resulting from misuse of purchased products, negligence, or failure to follow provided instructions.
10.3 Warranty Exclusions
Legal warranties apply in accordance with the provisions of the Consumer Code. However, we exclude any warranty in case of deterioration due to abnormal use, accident, unauthorized modification, or negligence on the part of the client. Products modified, repaired, integrated, or added by the client or any other person not authorized by Le Comptoir Éolien are also excluded from the warranty.
10.4 Force Majeure
Le Comptoir Éolien cannot be held liable for non-performance or delay in the performance of any of its obligations described in these general terms and conditions of sale, caused by events beyond its reasonable control, such as natural disasters, acts of war, riots, strikes, pandemics, transport interruptions, or communication failures.
10.5 Customer Responsibility
The customer is responsible for verifying the compatibility of the products ordered with their needs and for using them in accordance with the provided instructions. They are also required to ensure that the information provided during the order is accurate and complete. Any error or omission in the information provided by the customer shall not engage the responsibility of Le Comptoir Éolien.
10.6 Legal Provisions
These exclusions and limitations of liability apply to the extent permitted by applicable law. If any provision of this section is deemed invalid or unenforceable by a competent court, the other provisions shall remain in full force and effect.
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 7, 2026
11. FORCE MAJEURE
11.1 Definition of Force Majeure
Within the framework of these General Terms and Conditions of Sale, force majeure refers to any event beyond the reasonable control of the company Le Comptoir Éolien, which could not have been reasonably foreseen at the time of the contract's conclusion and whose effects cannot be avoided by appropriate measures. These events include, but are not limited to, natural disasters, fires, floods, storms, earthquakes, acts of war, riots, terrorist acts, strikes, lockouts, epidemics, pandemics, governmental or regulatory acts, and failures of telecommunications or electricity networks.
11.2 Effects of Force Majeure
In the event of a force majeure occurrence, the obligations of the parties under these General Terms and Conditions of Sale will be suspended for the duration of the force majeure event, without incurring liability for either party. Le Comptoir Éolien commits to informing the customer as soon as possible of the occurrence of such an event, specifying its nature and expected duration.
11.3 Limitation of Liability
Le Comptoir Éolien shall not be held liable for any delay or failure in performing its contractual obligations resulting directly or indirectly from a force majeure event. However, if the force majeure event extends beyond a period of thirty (30) consecutive days, each party shall have the right to terminate the contract by written notice to the other party, without any compensation being due from either side.
11.4 Obligation to Mitigate
Despite the occurrence of a force majeure event, each party commits to taking all reasonable measures to mitigate the effects of this event and to resume the performance of its contractual obligations as soon as possible. Le Comptoir Éolien will strive to find alternative solutions to fulfill customer orders as quickly as possible.
11.5 Notification
Any notification related to a force majeure event must be made in writing and sent by email to the following address: [email protected]. The notification must include a detailed description of the event, as well as the measures taken to mitigate its effects.
In conclusion, the force majeure clause aims to protect the parties against the unforeseen and unavoidable consequences of events beyond their control, while encouraging them to minimize the disruptions caused by such events.
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 7, 2026
12. INTELLECTUAL PROPERTY
12.1 Intellectual Property Rights
All elements of the website Le Comptoir Éolien (www.comptoireolien.fr), whether visual or audio, including the underlying technology, are protected by copyright, trademark, or patent law. They are the exclusive property of Le Comptoir Éolien or its partners. Any reproduction, representation, modification, publication, transmission, distortion, in whole or in part, of the site or its content, by any means and on any medium, is prohibited without the prior written authorization of Le Comptoir Éolien.
12.2 Use of Content
The user agrees to respect the intellectual property rights of Le Comptoir Éolien and its partners. The user is not authorized to copy, download, reproduce, transmit, sell, or distribute the content of the site in any way without the express permission of Le Comptoir Éolien. Any unauthorized use of these contents constitutes infringement and is sanctioned by the Intellectual Property Code.
12.3 Trademarks and Logos
The trademarks, logos, and other distinctive signs present on the site are the property of Le Comptoir Éolien or its partners. Any use, reproduction, distribution, or exploitation of these signs without prior authorization is strictly prohibited and constitutes infringement punishable by criminal sanctions.
12.4 Hypertext Links
The creation of hypertext links to the site www.comptoireolien.fr is subject to the prior agreement of Le Comptoir Éolien. Le Comptoir Éolien declines all responsibility regarding the content of sites linked to its own.
12.5 Software and Databases
The software and databases used on the site are protected by copyright and database producer rights. Any substantial extraction or reuse, qualitatively or quantitatively, of the databases is prohibited without the prior agreement of Le Comptoir Éolien.
By respecting these conditions, the user contributes to the protection of intellectual property rights and the maintenance of the quality of services offered by Le Comptoir Éolien.
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 7, 2026
13. PERSONAL DATA PROTECTION
13.1 Data Controller for Personal Data
The data controller for personal data is Le Comptoir Éolien, whose contact details are as follows:
Address: 928 chemin du vignoble, 82200, Moissac, FRANCE
Email: [email protected]
Phone: +33 7 81 34 05 36
13.2 Purposes of Data Processing
The personal data collected on the site www.comptoireolien.fr are used for the following purposes:
- Order and delivery management
- Customer relationship management
- Sending commercial and promotional information (subject to your prior consent)
- Improvement of the user experience on the site
13.3 Legal Basis for Processing
In accordance with Article 6 of the General Data Protection Regulation (GDPR), the processing of personal data is based on the following legal grounds:
- The performance of a contract for order and delivery management
- Consent for sending commercial information
- Legitimate interest for improving user experience
13.4 Rights of data subjects
In accordance with Articles 15 to 22 of the GDPR, you have the following rights regarding your personal data:
13.4.1 Right of access
You have the right to request access to your personal data and obtain a copy of the information held by Le Comptoir Éolien.
13.4.2 Right to rectification
You can request the rectification of inaccurate or incomplete data concerning you.
13.4.3 Right to erasure
You have the right to request the erasure of your personal data under the conditions provided by the GDPR.
13.4.4 Right to restriction of processing
You can request the restriction of the processing of your personal data in certain cases provided by the regulations.
13.4.5 Right to data portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
13.4.6 Right to object
You can object to the processing of your personal data for legitimate reasons, except in cases where processing is necessary for the performance of a contract.
13.4.7 Right to withdraw your consent
You have the right to withdraw your consent at any time for processing based on this legal basis.
13.5 Data security
Le Comptoir Éolien is committed to implementing all appropriate technical and organizational measures to ensure a level of security appropriate to the risk, in accordance with Article 32 of the GDPR.
13.6 Data Transfer Outside the European Union
Personal data may be transferred outside the European Union as part of the use of third-party services. These transfers are governed by standard contractual clauses approved by the European Commission or by adequacy decisions.
13.7 Data Breach Notification
In the event of a personal data breach, Le Comptoir Éolien commits to notify the CNIL within 72 hours after becoming aware of it, in accordance with Articles 33 and 34 of the GDPR.
13.8 Contact and Complaints
For any questions or complaints regarding the processing of your personal data, you can contact Le Comptoir Éolien at the following email address: [email protected]. You also have the right to lodge a complaint with the CNIL.
13.9 Cookies
For more information on the use of cookies on our site, please refer to our cookie policy available at www.comptoireolien.fr/cookies.
Note: This section complies with the requirements of the GDPR and the French Data Protection Act (amended law no. 78-17).
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 7, 2026
14. DISPUTES AND APPLICABLE LAW
14.1 Applicable Law
These General Terms and Conditions of Sale are governed by French law. Any question relating to their interpretation and/or execution falls under French law. In case of discrepancy between the different language versions of these General Terms and Conditions of Sale, the French version shall prevail.
14.2 Competent Jurisdiction
In the event of a dispute concerning the interpretation, execution, or validity of these General Terms and Conditions of Sale, and in the absence of an amicable resolution, the French courts shall have sole jurisdiction. However, the consumer may resort to any other competent jurisdiction under common law rules.
14.3 Mediation
In accordance with the provisions of the Consumer Code regarding the amicable settlement of disputes, Le Comptoir Éolien adheres to the Consumer Mediator service currently being designated. After prior written steps by consumers towards Le Comptoir Éolien, the Mediator Service can be contacted for any consumer dispute that has not been resolved. To learn about the procedures for contacting the Mediator, the consumer can visit the site https://www.economie.gouv.fr/mediation-conso.
14.4 Online Dispute Resolution Platform
In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and professionals in the European Union. This platform is accessible at the following address: https://ec.europa.eu/consumers/odr.
14.5 Personal Data Protection
In the context of dispute management, Le Comptoir Éolien commits to comply with the applicable legislation on personal data protection, notably the General Data Protection Regulation (GDPR) and the French Data Protection Act. The personal data collected for this purpose will be processed in accordance with our privacy policy.
14.6 Limitation of Liability
Le Comptoir Éolien cannot be held responsible for indirect damages that may result from the purchase of products. In the event of a dispute, the liability of Le Comptoir Éolien will, in any case, be limited to the amount of the order in question.
These provisions aim to ensure fair and transparent management of disputes, while respecting the rights of consumers and the legal obligations of Le Comptoir Éolien.
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 7, 2026
15. CUSTOMER SERVICE AND MEDIATION
15.1 Customer Service
Le Comptoir Éolien is committed to providing quality customer service to address all questions and concerns of its customers. For any request for information, clarification, or complaint regarding an order, customers can contact our customer service by the following means:
- Email: [email protected]
- Phone: +33 7 81 34 05 36
Our customer service is available from Monday to Friday, from 9:00 AM to 6:00 PM. We strive to respond to all requests within 48 business hours.
15.2 Mediation
In accordance with the provisions of the Consumer Code regarding the amicable resolution of disputes, Le Comptoir Éolien subscribes to the consumer mediator service. The mediator currently being appointed will be communicated upon their appointment. In case of an unresolved dispute with our customer service, the consumer can resort to the consumer mediator free of charge, whose contact details will be provided later.
15.3 Online Dispute Resolution Platform
In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution platform, accessible at the following address: https://ec.europa.eu/consumers/odr. This platform is an entry point for consumers and professionals wishing to amicably resolve disputes related to online purchases.
15.4 Complaint Procedure
To initiate a complaint procedure, the customer must first contact our customer service by email or phone. If the response provided does not satisfy the customer, they can then refer to the consumer mediator. The customer is invited to keep a copy of all communications exchanged with our customer service and the mediator.
15.5 Resolution Commitment
Le Comptoir Éolien is committed to handling all complaints seriously and diligently, and to seeking amicable solutions in the interest of its customers. We are committed to respecting the decisions made by the consumer mediator, subject to their acceptance by both parties.
These provisions aim to ensure a smooth and transparent shopping experience for all our customers, in compliance with the laws and regulations in force.